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How to use HP DMI tools to fix product information not valid error
If you have an HP laptop or desktop computer and you encounter an error message that says \"Product Information Not Valid\" when you boot up your device, you may need to use HP DMI tools to fix it. HP DMI tools are a set of utilities that allow you to program or update the system board information, such as product name, serial number, SKU, family, CT number, etc. This information is stored in the EEPROM (Electrically Erasable Programmable Read-Only Memory) of the system board and is required for the proper functioning of your device.
However, sometimes this information may get corrupted or erased due to various reasons, such as a BIOS update, a system board replacement, a battery failure, or a malware attack. When this happens, you may see an error message like this:
Product Information Not Valid
The following product information programmed into the system board is missing or invalid.
SYSTEM BOARD (00A)
Product Serial Number
System Board CT Number
ENTER - Continue Setup
For more information, please visit: www.hp.com/go/techcenter/startup
To resolve this issue, you will need to use HP DMI tools to reprogram or update the system board information. HP DMI tools are not publicly available and can only be obtained from HP authorized service providers or HP support agents. However, some users have managed to find and share some versions of HP DMI tools online. You can try to download them from these links:
Before you use HP DMI tools, you will need to prepare a DOS bootable disk, such as a USB flash drive or a CD-ROM. You can use a tool like Rufus or HP USB Disk Storage Format Tool to create a DOS bootable disk. Then, you will need to copy the HP DMI tool file (such as HPBQ138.exe or HPBQ193.exe) to the root directory of the bootable disk.
Next, you will need to find out the correct values for the system board information that you need to program or update. You can use a tool like HP PartSurfer (https://partsurfer.hp.com/Search.aspx) to look up your device model and find out the product name, product SKU, product family, and system board CT number. You can also check the label on the back of your device or under the battery for some of these information. The product serial number is usually unique for each device and may not be available on PartSurfer. You can try to contact HP support or check your original invoice or warranty document for the product serial number.
Once you have all the information ready, you can proceed to use HP DMI tools. Follow these steps:
Turn off your device and plug in the DOS bootable disk.
Turn on your device and press F9 (or another key depending on your device model) to enter the boot menu.
Select the bootable disk as the boot option and press Enter.
You will see a DOS prompt. Type the name of the HP DMI tool file (such as HPBQ138.exe or HPBQ193.exe) and press Enter.
You will see a menu with different options. Select the option a474f39169